Returns and your Consumer Rights

It is important that you are aware of your rights when you purchase a figure or figures from London Gothic Collectables using our website.

What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

up to 14 days After receiving your figure/s, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says the figures must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your figure you’re entitled to the following:

up to 30 days If your figure/s is/are faulty, you can get a refund.
up to 6 months If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
up to 6 years If the figure/s do/does not last a reasonable length of time you may be entitled to some money back.

This is a summary of some of your key rights. For more detailed information from an independent source please visit citizensadvice.org.uk or call 03454 04 05 06